Contents
The Claim Passenger Property form is an essential tool for travelers who experience issues with their baggage while flying with American Airlines or US Airways. This form serves as a formal request for assistance in cases of lost luggage, missing contents, or damaged items. To initiate the claim process, passengers must complete the form thoroughly and submit it within 45 days of their travel date. Failing to adhere to this timeframe could result in denial of the claim. The form requires detailed information, including flight itineraries, contact details, and specific descriptions of the lost or damaged items. It also includes a checklist of necessary documentation, such as baggage claim checks and receipts for valuable items, which must accompany the claim to ensure proper processing. Additionally, passengers are reminded to retain all damaged bags until the claim is resolved, as this may impact the outcome of their request. Understanding the limitations of liability is also crucial, as compensation for lost or damaged baggage may vary based on travel type—domestic or international. By following the outlined steps and providing accurate information, travelers can facilitate a smoother claims process and increase their chances of recovering lost property.
Preview - Claim Passenger Property Form
Dear American Airlines/US Airways Customer,
Please accept our sincere apology for the mishandling of your property. We understand your concern and realize the inconvenience this
causes. Once the form has been returned to us, we will intensify our tracing efforts with the goal of locating and returning your property.
Complete all areas of this form and return it to us no later than 45 days from the date of travel. Failure to return this completed form to us
within the timeframe may result in the denial of your claim.
If your claim involves more than one piece of baggage, please itemize each bag and its contents separately. Failure to include the
requested information may affect the processing of your claim.
Check list:
Airline ticket receipts
Baggage claim checks
Receipt(s) for excess value claimed
Receipt(s) for excess baggage charges paid
Receipt(s) for all items valued over $150.00
Damage claims: retain all damaged bags and/or contents until your claim has been resolved
Retain a copy of all documents submitted to the airline for your personal records
Once you have completed the form, please return it to us by mail or fax:
American Airlines, Inc.
Central Baggage Service
PO Box 619613 – MD 1322
Dallas/Ft. Worth, TX 75261-9613
Fax: 972-425-0714
Email: [email protected]
US Airways
Central Baggage
4000 E Sky Harbor Blvd.
Phoenix, AZ 85034
Fax 480-693-2305
Email: [email protected]
Liability Limitations:
Liability for loss, delay, or damage to baggage will be limited as follows:
Domestic Travel (wholly within the United States) - $3,400 per ticketed passenger.
Certain items are excluded from liability; see Contract of Carriage at AmericanAirlines.com or USAirways.com
International Travel (including domestic portions of international itineraries) are covered by the Montreal Convention – 1,131 SDRs
(Special Drawing Rights) per ticketed passenger
Thank you for your cooperation,
Your American Airlines Central Baggage Team
PASSENGER PROPERTY QUESTIONNAIRE
AAdvantage or US Dividend Account: ________________ Record Locator or File Reference Number: ________________
Type of Claim: (check all that apply)
Lost Luggage
Missing Contents
Damaged Luggage and/or Contents
Delay Expenses
Mr. First Middle Last Name
Mrs.
Ms.
Phone Number
Home: Business:
Permanent Mailing Number Street Apt.
Address
Temporary Mailing Number Street Apt.
Address
City State
Zip Code
City State
Zip Code
Country
Postal Code
Country
Postal Code
Email Address: Employed by:
Occupation:
Your Complete Flight Itinerary
From To Airline Flight Number Travel Date
Have you, or any member of your household, had a previous baggage claim with AA/US or any other airline in the last 5 Years? Yes
No
If yes, list each airline, claimant name and dates (attach an additional page if necessary)
Airline(s) __________________________________________________ Name(s) __________________________________________________
Date(s) _______________________________________________________________________________________________________________
Information gathered on this form may be shared with other airlines, local, state and federal law enforcement agencies or private insurers.
Number of ticketed passengers
traveling in your party:
Number of passengers
claiming missing baggage:
Purpose of trip? Length of stay?
Were you charged for excess
and/or overweight baggage:
Yes
No
Did you declare and pay for excess value: Yes
No
Value declared: $
Have you received your baggage and are you missing contents only: Yes
No
If yes, how many bags are missing contents?
No
In person
Where and when did you last see your baggage?
Has this loss been reported to another airline? Yes
No
If yes, please provide name of airline and city where reported.
APPLICABLE IN USA ONLY. It is expressly understood and agreed by the claimant that the furnishing of this form and any assistance given by employees of
American Airlines, Inc., are acts of courtesy and shall not constitute a waiver of any rights or an admission of liability by or on the part of American Airlines, Inc., its
employees or agents. Any other information and/or documents relating to this statement which are required by American Airlines, Inc., will be furnished by claimant
upon request and shall be considered part of this statement.
and any
such claims received by American Airlines, Inc., are reported to the United States Postal Authorities. Loss of baggage in interstate shipment or of articles from such
by the Federal Bureau of
Investigation.
OP124 (Rev 11/2013) CPN 5689520 Complete Reverse Side
BAGGAGE AND CONTENT DESCRIPTION
NOTE: When more than one piece of baggage is lost, complete a separate baggage and content list for each missing bag.
Baggage routing: Flight number(s) on claim check: Airport checked from: Airport checked to:
Baggage tag number(s): Passenger ticket number(s):
Number of bags checked: Number of bags received:
Baggage checked at: Curbside
Ticket Counter
Gate
Other
Was baggage rechecked and new tags issued? Yes
No
If yes, at what airport?
Was baggage available at Customs? Yes
No
N/A
If yes, at what city?
Give details if the original routing was changed after starting your trip:
Was your property packed in a box? Yes
No
Was your property packed with an external cover? (example: golf bag) Yes
No
Is the name on the bag(s) different from the passenger? If so, what name?
Please list any initials, marks, tags, ribbons, cords, tape or other exterior markings on your bag(s):
Bag Type Material Color(s) Brand
Bag
Dimensions
Open/Close
with Zipper
Wheels
Retractable
Handle
Purchase
Date
Cost of Bag
Hard
Soft
Yes
No
Yes
No
Yes
No
Gender = M: Male F: Female CH: Child I: Infant (under 2 yrs)
Qty Article/Item Size Gender
M,F,CH,I
Description Color Material Brand Label Store
Purchased
Purchase
Date
Original
Cost
1 Shoes 12 M White with blue stripes Leather Nike Sears Jan-13 $55.00
4 T-Shirts L M Undershirts White Cotton Hanes JCP Jan-13 $20.00
If additional space is needed, please attach a separate page. Be sure to include a complete
description and cost for each item along with receipts for all items valued over $150.00.
TOTAL: $
I do hereby warrant the foregoing statement and those on the accompanying forms to be accurate, complete and true. I hereby
make a claim against American Airlines, Inc./US Airways, in the amount of $ ______ for a loss occurring on _______________
______________________________________________________ ___________________________________________________
Claimant signature Date Claimant signature* Date
*Signatures are required for each passenger claiming lost property. Parents may sign for their children under age 18.
Document Specifics
| Fact Name | Description |
|---|---|
| Timeframe for Submission | Claims must be submitted within 45 days from the date of travel. Late submissions may lead to denial. |
| Itemization Requirement | If multiple bags are involved, each bag and its contents must be listed separately to ensure proper processing. |
| Documentation Checklist | Claimants should include airline ticket receipts, baggage claim checks, and receipts for items valued over $150. |
| Liability Limitations | For domestic travel, liability is capped at $3,400 per passenger. International claims are governed by the Montreal Convention. |
| Governing Laws | Domestic claims are subject to federal law, while international claims fall under the Montreal Convention. |
| Claimant Certification | Claimants must certify that the information provided is accurate and complete, and that they understand the terms of the claim. |
Claim Passenger Property: Usage Instruction
After completing the Claim Passenger Property form, it is important to return it promptly to ensure that your claim is processed efficiently. You will need to gather all required documents and send the form to the appropriate address. This will help in locating your property and resolving your claim as quickly as possible.
- Begin by filling in your AAdvantage or US Dividend Account number.
- Provide your Record Locator or File Reference Number.
- Select the type of claim by checking the appropriate boxes: Lost Luggage, Missing Contents, Damaged Luggage and/or Contents, or Delay Expenses.
- Enter your full name, including first, middle, and last name.
- Provide your phone number, including home and business numbers.
- Fill in your permanent and temporary mailing addresses, including street, apartment number, city, state, zip code, and country.
- Enter your email address and details about your employment and occupation.
- List your complete flight itinerary, including departure and arrival locations, airline, flight number, and travel date.
- Indicate whether you or any member of your household has had a previous baggage claim with American Airlines or any other airline in the last five years.
- Provide details of any previous claims, including the airline, claimant name, and dates, if applicable.
- Specify the number of ticketed passengers and the number of passengers claiming missing baggage.
- Indicate if you were charged for excess and/or overweight baggage and whether you declared and paid for excess value.
- Answer if you have received your baggage and are only missing contents.
- State if the airline was notified of the loss immediately and provide details of how and when.
- Document where and when you last saw your baggage.
- Indicate if the loss has been reported to another airline and provide the name of the airline and city where it was reported.
- Complete the baggage and content description section, ensuring to fill out a separate list for each missing bag.
- Provide details about the baggage, including routing, baggage tag numbers, and any exterior markings.
- List each item lost, including size, gender, description, color, material, brand, store purchased, purchase date, and original cost.
- Calculate and enter the total value of lost items.
- Sign and date the form. If applicable, ensure that signatures are provided for each passenger claiming lost property.
Learn More on Claim Passenger Property
What should I include when filling out the Claim Passenger Property form?
When completing the Claim Passenger Property form, it is crucial to provide detailed information. Ensure that all sections are filled out, including your contact details, flight itinerary, and the nature of your claim. If your claim involves multiple pieces of luggage, list each bag and its contents separately. Additionally, include the following documents:
- Airline ticket receipts
- Baggage claim checks
- Receipts for any excess value claimed
- Receipts for excess baggage charges
- Receipts for all items valued over $150.00
- Clear government-issued photo identification for each passenger making a claim
Failing to include these documents may delay the processing of your claim.
What happens if I do not submit the form within 45 days?
It is essential to return the completed Claim Passenger Property form within 45 days from the date of your travel. If the form is not submitted within this timeframe, your claim may be denied. This strict deadline is in place to ensure timely processing and resolution of claims, so it is advisable to act quickly.
What should I do if my baggage is damaged?
If your baggage has been damaged, it is important to retain all damaged bags and their contents until your claim is fully resolved. This allows the airline to assess the damage and process your claim effectively. Make sure to document the damage with photographs and provide a detailed description of the damaged items on the form. Include receipts for any items valued over $150.00 to support your claim.
How can I submit the completed form and documents?
You can submit the completed Claim Passenger Property form and accompanying documents by either mail or fax. The mailing address is:
American Airlines, Inc.
US Airways Central Baggage Service
PO Box 619613 – MD 1322
Dallas/Ft. Worth, TX 75261-9613
Alternatively, you can fax your documents to:
- American Airlines: 972-425-0714
- US Airways: 480-693-2305
For any questions or further assistance, you may also reach out via email at [email protected] for American Airlines or [email protected] for US Airways.
Common mistakes
When filling out the Claim Passenger Property form, many people make common mistakes that can hinder their claims process. One major error is failing to complete all required fields. Each section of the form is designed to gather specific information. Omitting details can lead to delays or even denial of the claim.
Another frequent mistake involves not adhering to the submission deadline. The form must be returned within 45 days from the date of travel. Ignoring this timeframe can result in a claim being dismissed. It’s crucial to mark your calendar and ensure that the completed form reaches the airline on time.
Many claimants also overlook the importance of itemizing lost baggage and its contents. If multiple bags are missing, each one should be listed separately along with its contents. Failing to do so can complicate the processing of your claim and may lead to incomplete compensation.
Providing insufficient documentation is another common pitfall. The checklist included with the form specifies several documents that must accompany the claim. This includes receipts for excess baggage charges and items valued over $150.00. Not including these documents can weaken your case.
Additionally, some individuals neglect to keep copies of all submitted documents. Retaining a personal record is vital. If questions arise later, having copies can facilitate communication and clarify any misunderstandings.
Claimants sometimes fail to report the loss to the airline immediately. It is advisable to notify the airline within four hours of discovering the loss. Delays in reporting can cast doubt on the validity of the claim and may affect the outcome.
Lastly, many people do not provide clear contact information. Ensure that your phone number and email address are correct and legible. This allows the airline to reach you promptly for any follow-up questions or updates regarding your claim.
Documents used along the form
When dealing with a claim for mishandled baggage, several additional documents can support the process and help ensure a smoother resolution. These documents provide essential details that the airline may require to process your claim effectively. Below is a list of commonly used forms and documents that accompany the Claim Passenger Property form.
- Airline Ticket Receipts: These receipts serve as proof of your travel and confirm your entitlement to compensation for lost or damaged baggage.
- Baggage Claim Checks: The claim checks issued at the time of check-in are crucial for identifying your baggage and tracking its status.
- Receipts for Excess Value Claimed: If you declared a higher value for your baggage, receipts are necessary to substantiate your claim for that additional amount.
- Receipts for Excess Baggage Charges Paid: Any fees paid for excess baggage should be documented, as they can be reimbursed as part of your claim.
- Government-Issued Photo Identification: A clear ID for each passenger making a claim is required to verify identity and ownership of the baggage.
- Damage Documentation: For claims involving damaged items, retaining evidence of the damage, including photos and the damaged items themselves, is essential until the claim is resolved.
Including these documents with your Claim Passenger Property form will enhance the likelihood of a successful resolution. Each piece of information plays a vital role in validating your claim and ensuring that the airline can process it without unnecessary delays.
Similar forms
The Claim Passenger Property form shares similarities with the Insurance Claim Form. Both documents serve as formal requests for compensation due to a loss or damage. In the case of an insurance claim, the policyholder must provide specific details about the incident, including dates, descriptions of the loss, and any supporting documentation. Just like the Claim Passenger Property form, the insurance claim form often requires the claimant to submit additional evidence to support their claim, such as receipts or photographs of the damaged property.
Another document akin to the Claim Passenger Property form is the Lost Property Report. This report is typically filed with local authorities or businesses when personal items go missing. Similar to the airline form, it requires detailed information about the lost item, including descriptions and circumstances of the loss. Both documents aim to facilitate the recovery of lost property and necessitate timely submission to ensure that the claim is processed effectively.
The Baggage Claim Form is another document that resembles the Claim Passenger Property form. This form is specifically used by passengers to report lost or damaged luggage directly to the airline. Like the Claim Passenger Property form, it requests detailed information about the luggage, travel itinerary, and any relevant receipts. Both forms emphasize the importance of timely submission and accurate information to expedite the claims process.
The Damage Report Form used in various industries also parallels the Claim Passenger Property form. This document is utilized to report damages to property or equipment. Similar to the airline form, it requires a thorough description of the damage, circumstances surrounding the incident, and often includes a timeline for submission. Both forms focus on documenting the loss to facilitate a resolution or compensation.
The Warranty Claim Form is another comparable document. When a consumer seeks to make a claim under a warranty, they must fill out this form, providing details about the product, the issue, and any supporting documentation. Much like the Claim Passenger Property form, it requires specific information and often has a deadline for submission to ensure that the claim is honored.
The Property Loss Claim Form is used in property insurance claims and shares similarities with the Claim Passenger Property form. This document requires the claimant to provide details about the loss, including the value of the property and any supporting evidence. Both forms serve the purpose of seeking compensation for lost items and necessitate thorough documentation to support the claim.
The Theft Report is another document that has similarities with the Claim Passenger Property form. When individuals report stolen property, they often must complete a theft report with law enforcement. Like the airline claim form, it requires a detailed description of the stolen items and the circumstances of the theft. Both documents aim to document the loss and initiate a process for recovery or compensation.
The Medical Claim Form is also comparable, especially when individuals seek reimbursement for medical expenses. This form requires detailed information about the medical services received, just as the Claim Passenger Property form requires specifics about lost luggage. Both documents require supporting evidence, such as receipts or medical records, to validate the claim.
The Vehicle Accident Claim Form is another similar document. When individuals file claims for damages resulting from a car accident, they must provide detailed information about the incident, including descriptions of damages and costs incurred. This mirrors the Claim Passenger Property form's requirement for detailed descriptions and supporting documentation to process the claim effectively.
Lastly, the Refund Request Form shares similarities with the Claim Passenger Property form. When consumers seek refunds for products or services, they often fill out this form, providing details about the purchase and reasons for the refund. Both forms require specific information and documentation to support the request, emphasizing the need for clarity and completeness in order to facilitate a successful outcome.
Dos and Don'ts
When filling out the Claim Passenger Property form, it is essential to follow certain guidelines to ensure your claim is processed smoothly. Below is a list of things you should and shouldn't do during this process.
- Do complete all sections of the form accurately.
- Do return the form within 45 days of your travel date.
- Do itemize each piece of baggage and its contents if you have multiple claims.
- Do keep copies of all documents submitted for your records.
- Do retain damaged bags and contents until your claim is resolved.
- Don't submit the form without including all required receipts.
- Don't forget to provide clear identification for each passenger making a claim.
- Don't delay notifying the airline of the loss if you can help it.
- Don't assume that incomplete information will not affect your claim processing.
By adhering to these guidelines, you can enhance the likelihood of a successful claim outcome. Attention to detail is vital in this process.
Misconceptions
Understanding the Claim Passenger Property form is essential for travelers who experience issues with their baggage. However, several misconceptions can lead to confusion. Here are four common misunderstandings:
- Misconception 1: The form must be submitted immediately after the baggage is lost.
- Misconception 2: All claims will be automatically approved.
- Misconception 3: Only lost luggage can be claimed.
- Misconception 4: You don’t need to keep receipts for claimed items.
While it’s important to notify the airline as soon as possible, you actually have up to 45 days from your travel date to submit the completed form. This gives you time to gather necessary documentation.
Claims are not guaranteed to be approved. Each claim is reviewed based on the information provided and adherence to the guidelines. Missing information can delay or deny a claim.
The form allows for claims related to lost luggage, missing contents, and damaged items. Make sure to specify the type of claim accurately to ensure proper processing.
It's crucial to keep receipts for items valued over $150. This documentation supports your claim and helps establish the value of the lost or damaged property.
Key takeaways
When filling out and using the Claim Passenger Property form, there are several important points to keep in mind. Each step is crucial to ensure that your claim is processed smoothly and efficiently.
- Timely Submission is Essential: Complete and return the form within 45 days from your travel date. Late submissions may lead to denial of your claim.
- Provide Detailed Information: If your claim involves multiple pieces of baggage, list each item separately. Incomplete information can delay processing.
- Keep Your Documentation: Retain copies of all documents submitted, including receipts for items valued over $150. This is vital for your records and may be needed for follow-ups.
- Follow the Check List: Ensure you include necessary documents such as airline ticket receipts and baggage claim checks. Missing documents can hinder your claim.
- Understand Liability Limits: Be aware of the liability limits for lost or damaged baggage. For domestic travel, this is capped at $3,400 per passenger, while international travel is subject to different regulations.
By keeping these key takeaways in mind, you can navigate the claims process more effectively and increase your chances of a successful resolution.