Contents
The Delta Property Form is a crucial document for travelers who experience the unfortunate event of lost luggage. When a bag does not arrive as expected, it can cause significant inconvenience and stress. This form serves as a formal way to report the loss and initiate the claims process with Delta Air Lines. Upon discovering that your luggage is missing, it is essential to act promptly. Delta encourages travelers to wait 5 days before submitting this form, as luggage is often recovered within 24 hours. The form requires detailed information, including your contact details, flight itinerary, and a comprehensive description of the missing luggage and its contents. Additionally, you must provide supporting documentation, such as receipts for valuable items and claim checks. Understanding the importance of accurate and thorough completion of this form can significantly impact the successful recovery of your property. Delta Air Lines is committed to assisting you in this process, ensuring that your claim is handled with care and urgency. Remember, timely submission of the form is vital, as claims must be filed within 21 days of the loss to avoid denial of liability.
Preview - Delta Property Form
Property Loss Claim Form
5-1078 Rev 12.09
FOR OFFICIAL USE ONLY
PIR# ____________________________________
Mailing Date _____________________________
Delta Air Lines, Inc. reserves the right to deny liability if this form is not received, or postmarked, within 21 days from date of loss.
PLEASE TYPE OR PRINT AND MAIL IMMEDIATELY
Home Address
Name Mr Mrs Miss/Ms
Your Email Address
You will likely receive your luggage within 24 hours. In the unlikely event you do not, please contact the airport at which you filed the claim. If after 5 days, you still
have not received your luggage, please fill out this form and submit it and all supporting documentation to:
Delta Air Lines. Inc. Customer Care Baggage, P.O. Box 20598 Atlanta, GA 30320-2598
Fax Number: (888) 880-3412
PLEASE DO NOT FILL OUT AND MAIL FORM UNTIL AFTER 5 DAYS HAVE ELAPSED WITHOUT YOUR LUGGAGE.
We are sorry your luggage was not available after your recent flight. Please accept our apology for the inconvenience this caused. Everything possible will be done to
locate and return your property to you promptly. Successful tracing and resolution of this claim depends upon prompt completion and return of this form for each bag
that is missing along with the following required documents:
- Passenger ticket receipt(s) for each person involved in this loss.
- Claim check(s) or claim check receipt for the missing property.
- Purchase receipt(s) or proof of ownership for all items valued at $250.00 (U.S.) or more.
Number of pieces checked______________________ Number missing_______________ Estimated weight of each missing piece ___________________
Where did you check your luggage Curbside
អ Airport Counter អ Departure Gate អ Other អ _____________________________________
Was the bag checked under another name? Yes
អ No អ If yes, what name? ____________________________________________________________
Where did you last see your luggage? _________________________________________________________________________________________________
Was Delta notified of loss immediately ? Yes
អ No អ If yes, which office? _____________________________________________________________
Date______________________ Time_______________________________ In Person
អ By Telephone អ
Was loss reported to any other airlines? Yes អ No អ If yes, which airline? _____________________________________________________________
If loss not reported immediately, explain reason for delay ________________________________________________________________________________
Did you see your luggage in customs? Yes
អ No អ If no, did you file a claim then? Yes អ No អ With Whom? _________________________
Was excess valuation purchased at time of check-in? Yes
អ No អ If yes, include copy of receipt.
Were you charged for extra pieces/excess weight at time of check-in? Yes
អ No អ If yes, include copy of receipt.
YOUR COMPLETE ITINERARY
From
To Airline Flight Number
Date
DESCRIPTION OF LUGGAGE
1
Type Brand Color Material
Pockets
Yes No
Zipper
Yes No
Wheels
Yes No
Straps
Yes No
Combo Lock
Yes No
Purchase
Date
Original
Cost
City
Zip /Postal Code
Claim Check Number(s) Baggage File Reference number (ex. ABCDL12345)
Employed By
Home Phone
Area Code
Business Address (City, State, Zip, Country)
Passenger Ticket Number(s)
Are You a SkyMiles Member?
Yes អ No អ
SkyMiles #
SkyMiles Status
State
Country
( )
Business Phone
Area Code
( )
2
(Continued On Next Page)
FORM NO. 5-1078 12/2009
ADDITIONAL COMMENTS
List name of other persons or companies which may be on documents, papers, etc. Also any initials which may appear on personalized toiletry kits, monogrammed
shirts, etc.
Have you or a member of your family or household ever had a previous baggage property loss or claim with Delta Air Lines or any other airline? Yes អ No អ
If yes, please provide airline(s), name(s), and date(s). ___________________________________________________________________________________________________
It is expressly understood and agreed that the furnishing of this proof of loss form by Delta Air Lines, Inc., or assistance in making of the proof of loss is not a waiver of
any rights or admission of liability by said Company and any other information and other documents required by said Company shall be furnished on request and
considered a part of these proofs. The acceptance of this document shall not be deemed to be a waiver of any defenses of the Company.
The Claimant expressly understands and agrees that he/she is required to immediately inform Delta Air Lines in writing, in the event all or part of the property which
is subject matter of this claim is delivered to Claimant from a source other than Delta, its agents, or employees.
The United States Post Office Department has investigative jurisdiction under federal laws relating to sending false or fraudulent claims through United States mails,
any such claims received by Delta Air Lines are reported to the United States postal authorities. Loss of luggage involving interstate shipment or articles from such
luggage due to theft come within the purview of federal statues and, therefore, are subject to investigation by the Federal Bureau of Investigation.
I do hereby warrant this statement and those on the accompanying form(s) to be accurate, complete and true, and, I hereby make a claim against Delta Air Lines in
the amount of $_____________________________________ for the loss occurring on ______________________________________ 20______________
Claimant Signature_________________________________________________________________________________________________ Date ____________________________
Witness Signature _________________________________________________________________________________________________ Date ____________________________
Please be assured that if your property is located, you will be contacted promptly. Should we be unable to locate your property, please allow 6-8 weeks from mailing
date for processing.
Delta is not liable for loss of money, jewelry, computer/computer equipment, cameras, VCR’s, electronic/video or photographic equipment, negotiable papers or
securities, heirlooms, antiques, artifacts, works of art, silverware, irreplaceable books or publications/manuscripts/business documents, precious metals, and other
similar valuables or commercial effects. Please note that itineraries traveled internationally are governed by the Montreal Convention and are not subject to the
domestic tariff.
RETAIN A COPY OF ALL DOCUMENTS (e.g., CLAIM FORM AND RECEIPTS). MAIL THE ORIGINAL DOCUMENTS
WITHIN 21 DAYS FROM THE DATE OF LOSS TO THE ADDRESS AT THE TOP OF THE FIRST PAGE.
SUCCESSFUL RECOVERY OF YOUR PROPERTY DEPENDS ON BEING AS ACCURATE AS POSSIBLE IN
DESCRIBING THE CONTENTS BELOW. PLEASE LIST ALL ARTICLES REGARDLESS OF MONETARY VALUE.
NOTE: When more than once piece of luggage is missing, please list contents of each piece separately.
DESCRIPTION OF CONTENTS
*Gender: M=Male, F=Female, MC=Male Child, FC=Female Child Age of Child:______________
ArticleQty Color Material Label Or Brand
Store & City
Purchased
Date
Purchased
Original Cost
USD
Other Currency
Type Amount
Gender*
Size
Shirt1
Blue
L Cotton ABC
M ACME/Chicago
3/1/1995 30 00
If additional space is needed, please attach separate paper with same data as above. Total Value of Bag & Contents ង
Document Specifics
| Fact Name | Fact Description |
|---|---|
| PIR Number | The form requires a Property Irregularity Report (PIR) number, which helps track the claim process. |
| Mailing Instructions | Submit the completed form and all required documents to Delta Air Lines Customer Care within 21 days of the loss. |
| Required Documents | Passengers must provide ticket receipts, claim checks, and purchase receipts for items valued at $250 or more. |
| Claim Processing Time | After mailing the claim, expect a processing time of 6-8 weeks if the luggage is not located. |
| Exclusions | Delta Air Lines is not liable for certain high-value items, including money, jewelry, and electronics. |
| Governing Law | Claims involving international travel are governed by the Montreal Convention, while domestic claims are subject to U.S. laws. |
Delta Property: Usage Instruction
Filling out the Delta Property form is a crucial step in reporting your lost luggage. After you have waited the required five days without receiving your luggage, it’s time to take action. By completing this form and submitting it along with the necessary documentation, you can help Delta Air Lines locate your belongings more efficiently.
- Begin by filling in the PIR# and Mailing Date at the top of the form.
- Provide your personal information, including your name, home phone number, business phone number, home address, and email address.
- Indicate whether you are a SkyMiles member and provide your SkyMiles number if applicable.
- Fill in your complete itinerary, including the flight details and the number of pieces checked and missing.
- Specify where you checked your luggage (curbside, airport counter, etc.) and provide details about the last known location of your luggage.
- Answer questions regarding whether Delta was notified of the loss immediately and if the loss was reported to any other airlines.
- Describe your luggage by providing details such as type, brand, color, material, and any additional features.
- List all contents of your luggage, regardless of their monetary value. Be as detailed as possible, including the quantity, color, size, material, brand, and original cost.
- Include any additional comments or information about previous baggage claims, if applicable.
- Sign and date the form, ensuring that all information is accurate and complete.
- Retain a copy of all documents for your records before mailing the original documents to the address provided.
Once you have completed the form and gathered all necessary documentation, mail it to Delta Air Lines within 21 days of the loss. After submission, you can expect to hear back regarding the status of your claim. While the process may take some time, rest assured that Delta is committed to assisting you in recovering your lost luggage.
Learn More on Delta Property
-
What should I do if my luggage is missing after my Delta flight?
If your luggage is missing, first check with the airport where you filed your claim. You may receive your luggage within 24 hours. If you do not receive it within five days, complete the Delta Property form and submit it along with all required documentation to Delta Air Lines Customer Care Baggage. This ensures your claim is processed efficiently.
-
What documents do I need to submit with the Delta Property form?
When submitting the Delta Property form, you must include:
- Passenger ticket receipts for each person involved in the loss.
- Claim check(s) or claim check receipt for the missing property.
- Purchase receipt(s) or proof of ownership for all items valued at $250 or more.
These documents are crucial for the successful tracing and resolution of your claim.
-
How long do I have to submit the Delta Property form?
You must submit the Delta Property form within 21 days from the date of loss. If the form is not received or postmarked within this timeframe, Delta Air Lines reserves the right to deny liability for your claim.
-
What information do I need to provide about my luggage?
When describing your luggage, be as detailed as possible. Include the type, brand, color, material, and any distinguishing features such as pockets, zippers, or locks. Additionally, list all contents of the luggage, regardless of their monetary value. This information is essential for recovering your property.
-
What if I had a previous baggage claim with Delta or another airline?
If you or a member of your family has had a previous baggage property loss or claim with Delta or any other airline, you must disclose this information on the form. Include the airline names, individuals involved, and the dates of those claims. This helps Delta assess your current claim more effectively.
-
How will I be informed about the status of my claim?
Once you submit your claim, Delta Air Lines will contact you promptly if your property is located. If they are unable to find your luggage, please allow 6-8 weeks from the mailing date for processing your claim. Be assured that Delta will keep you informed throughout this process.
-
Are there any items that Delta is not liable for?
Delta Air Lines is not liable for the loss of certain items, including but not limited to: money, jewelry, electronics, negotiable papers, heirlooms, antiques, and other similar valuables. It is important to be aware of these limitations when filing your claim.
-
What should I do with copies of my documents?
It is crucial to retain copies of all documents related to your claim, including the Delta Property form and any receipts. This ensures that you have a record of your submission in case any issues arise during the claims process.
Common mistakes
Filling out the Delta Property form requires careful attention to detail. One common mistake is failing to provide the PIR#, which is essential for tracking your claim. Without this number, Delta may struggle to locate your information, leading to delays in processing your claim.
Another frequent error involves the mailing date. Applicants often forget to include this crucial detail. The date you mail the form can affect the timeline for your claim, especially since you must submit it within 21 days of the loss.
Many people overlook the importance of providing complete and accurate contact information. Missing or incorrect phone numbers and email addresses can hinder communication. Ensure that both your home and business phone numbers are listed correctly to facilitate prompt updates from Delta.
Inadequate documentation is another pitfall. Applicants sometimes fail to include necessary receipts or claim checks. Remember, you need proof of ownership for items valued at $250 or more. Without these documents, Delta may deny your claim.
Some individuals neglect to specify the exact details of their luggage. Providing a vague description can complicate the recovery process. Be as detailed as possible when describing the type, brand, and contents of your luggage to enhance the chances of successful recovery.
Additionally, many forget to report their loss to Delta immediately. If you delay notifying them, it could affect your claim's validity. Always report the loss as soon as you realize your luggage is missing.
Lastly, not retaining copies of all documents can lead to significant issues. Keep copies of the claim form and all receipts for your records. This documentation is vital if any discrepancies arise during the processing of your claim.
Documents used along the form
The Delta Property form is essential for filing a claim for lost luggage with Delta Air Lines. Along with this form, several other documents are often required to support the claim. Below is a list of these documents, along with a brief description of each.
- Passenger Ticket Receipt: This document serves as proof of the flight taken by the passenger. It includes details such as the flight number, date, and passenger information.
- Claim Check Receipt: This is the receipt given to the passenger when checking in luggage. It is crucial for identifying the specific bag that is missing.
- Purchase Receipts: These receipts prove ownership of items valued at $250 or more. They are necessary to substantiate the claim for lost belongings.
- Previous Claim Documentation: If there have been prior claims with Delta or other airlines, documentation related to those claims may be required for reference.
- Excess Valuation Receipt: If the passenger purchased excess valuation coverage for their luggage, a copy of this receipt must be included to validate the claim.
Gathering these documents promptly will help ensure a smoother claims process. Each document plays a vital role in substantiating the claim and facilitating the recovery of lost property.
Similar forms
The Delta Property form shares similarities with the Airline Baggage Claim Form. Both documents serve the purpose of reporting lost luggage and initiating a claims process. They require detailed information about the passenger, including flight details and baggage description. Additionally, both forms necessitate the submission of supporting documentation, such as ticket receipts and claim checks, to substantiate the claim. This ensures that the airline can accurately assess the situation and facilitate the recovery of the lost property.
Another document akin to the Delta Property form is the Lost Luggage Report used by various airlines. This report is typically filled out at the airport when a passenger discovers their luggage is missing. Like the Delta form, it requires information about the passenger's itinerary and the specific details of the luggage. Both documents aim to streamline the process of locating lost items and provide a structured way for passengers to communicate their needs to the airline.
The Travel Insurance Claim Form is also similar in function to the Delta Property form. This document is used by travelers to claim compensation for lost luggage under their travel insurance policy. Both forms require detailed descriptions of the lost items and supporting documentation, such as receipts and proof of loss. While the Delta form is specific to the airline, the Travel Insurance Claim Form often covers a broader range of losses, including those not directly related to airline travel.
The Property Loss Claim Form used by hotels or rental services mirrors the Delta Property form in its purpose and structure. Both forms are designed to report lost or damaged property, requiring the claimant to provide detailed information about the incident and the property involved. Similar to the Delta form, the hotel claim form may also require supporting documentation, such as receipts or photos, to validate the claim.
The Baggage Delay Claim Form is another document that aligns closely with the Delta Property form. This form is used when luggage is delayed rather than lost. Both forms require passengers to provide information about their travel itinerary and the circumstances surrounding the luggage issue. The goal is to ensure that the airline can process claims efficiently and provide appropriate compensation for the inconvenience caused.
Additionally, the Claim for Damaged Baggage Form is similar to the Delta Property form, as both deal with baggage-related issues. This form is used when luggage arrives damaged rather than lost. Both documents require a description of the baggage and the nature of the damage, along with supporting evidence, such as photographs or repair estimates, to facilitate the claims process.
The Missing Property Report, often utilized by local authorities or lost and found departments, shares a common goal with the Delta Property form: to report and recover lost items. Both documents require detailed descriptions of the lost property and contact information for the claimant. While the Delta form is specific to airline baggage, the Missing Property Report can apply to various contexts, including personal items lost in public places.
Lastly, the Consumer Complaint Form, often used in various industries, can be compared to the Delta Property form. Both documents allow consumers to formally report issues they have encountered, whether it be lost luggage or unsatisfactory service. They require detailed descriptions of the situation and may ask for supporting documentation to substantiate the complaint, ensuring that the organization can address the concerns raised effectively.
Dos and Don'ts
When filling out the Delta Property form, there are several important things to keep in mind. Here’s a helpful list of dos and don’ts to ensure your claim is processed smoothly.
- Do fill out the form completely and accurately.
- Do include all required documentation, such as receipts and claim checks.
- Do submit the form within 21 days of the loss.
- Do keep a copy of all documents for your records.
- Don't mail the form until 5 days have passed since your luggage went missing.
- Don't forget to provide your contact information for follow-up.
By following these guidelines, you can help ensure that your claim is handled efficiently. Remember, being thorough and timely can make a significant difference in the outcome of your claim.
Misconceptions
Understanding the Delta Property form can help streamline the process of filing a claim for lost luggage. However, several misconceptions often arise. Here are seven common misunderstandings:
- Claim must be filed immediately: Many believe they need to file a claim right away. In reality, you should wait at least five days after your luggage is lost before submitting the form.
- All items need receipts: Some think every item in their luggage requires a receipt. Only items valued at $250 or more need proof of ownership.
- Delta is responsible for all lost items: There is a misconception that Delta covers all types of lost items. However, certain valuables like money, jewelry, and electronics are excluded from liability.
- Submitting the form guarantees reimbursement: Many assume that filing the claim guarantees they will be compensated. Compensation depends on the successful tracing of the luggage and adherence to the claim process.
- Claim must be submitted in person: Some believe they need to file the claim in person. The form can be mailed or faxed, making it more convenient.
- Only one form is needed for multiple bags: It is a common belief that a single form suffices for multiple missing bags. In fact, a separate form is required for each bag that is lost.
- There is no deadline for filing: Some think they can take their time submitting the claim. However, the form must be postmarked within 21 days from the date of loss to be considered.
Clarifying these misconceptions can help ensure a smoother claims process and improve your chances of recovering lost luggage.
Key takeaways
Filing a claim for lost luggage can be a straightforward process if you follow the guidelines provided in the Delta Property form. Here are some key takeaways to help you navigate this process effectively:
- Wait 5 Days: Do not fill out and mail the form until 5 days have passed without receiving your luggage.
- Submit Required Documents: Include necessary documentation such as passenger ticket receipts, claim checks, and proof of ownership for items valued at $250 or more.
- Timeliness is Crucial: Delta requires the form to be received or postmarked within 21 days from the date of loss to avoid denial of liability.
- Complete Information: Fill out all sections of the form accurately. This includes your contact details, itinerary, and specifics about the missing luggage.
- Detail Contents: List all items in the luggage, regardless of their monetary value. Provide descriptions, sizes, and purchase details.
- Keep Copies: Retain copies of all documents submitted, including the claim form and receipts, for your records.
- Be Honest: Ensure all information is accurate and truthful. Misrepresentation can lead to complications with your claim.
By following these guidelines, you can help ensure a smoother claims process with Delta Air Lines.