You will need to provide personal information, shipping details, and order specifics. This includes your name, contact numbers, address, and the name of the person receiving the shipment. Additionally, you must specify the products you want to order, including their descriptions, part numbers, and quantities.
How do I submit my order?
To submit your order, complete the order form and fax it to (02) 859-6299. Make sure to include any required documents, such as a validated deposit slip for bank payments or an authorization letter and photocopy of your credit card for credit card payments.
What payment methods are accepted?
You can pay for your order through bank deposit or credit card. For bank deposits, use the specified accounts at BPI or BDO. For credit card payments, fill in your card details on the form and provide an authorization letter along with a photocopy of your card.
What happens if I don’t receive confirmation of my order?
If you do not receive a confirmation within one hour of sending your fax, it’s important to follow up. You can call (02) 859-6222 or text (0917) 8660488. A lack of confirmation means your order was not received, and Mary Kay will not be responsible for any loss of income due to this.
How long will it take to receive my order?
Orders received before noon are processed and shipped the same day. Delivery typically takes 2-4 working days, depending on your location. However, if you place your order after 7 PM at month-end, it will be processed the following month.
What if I need to change or cancel my order?
Once an order is submitted, it is generally processed quickly. If you need to make changes, contact customer service as soon as possible. Keep in mind that changes may not be possible if the order is already in processing or shipped.
What should I do if my order is lost or damaged during delivery?
If your order is lost or arrives damaged, contact customer service immediately. They will guide you on the next steps to resolve the issue. Remember to keep your order confirmation handy for reference.
Are there any discounts available on my order?
Yes, discounts may apply based on the total amount of your order. Check the order form for applicable discount percentages, which can be 25%, 35%, or 45%. Ensure to calculate the discount before finalizing your total order cost.
Who is authorized to receive my order?
The person listed in the shipping information section of your order form is authorized to receive your shipment. If neither you nor the authorized person is present during delivery, the goods will not be handed over to anyone else.
If you have any additional questions or need assistance, reach out to customer service at the provided contact numbers. They are there to help you with any concerns regarding your order or the order form itself.